{"id":80510,"date":"2023-11-22T19:43:00","date_gmt":"2023-11-22T22:43:00","guid":{"rendered":"https:\/\/bluestudio.estadao.com.br\/agencia-de-comunicacao\/prnewswire\/prnewsbrasil\/xcmg-excavator-demonstra-compromisso-com-servicos-de-alto-valor-e-fabricacao-inteligente-no-apprentice-experience-day\/"},"modified":"2023-11-22T19:43:00","modified_gmt":"2023-11-22T22:43:00","slug":"xcmg-excavator-demonstra-compromisso-com-servicos-de-alto-valor-e-fabricacao-inteligente-no-apprentice-experience-day","status":"publish","type":"post","link":"https:\/\/bluestudio.estadao.com.br\/agencia-de-comunicacao\/prnewswire\/prnewsbrasil\/xcmg-excavator-demonstra-compromisso-com-servicos-de-alto-valor-e-fabricacao-inteligente-no-apprentice-experience-day\/","title":{"rendered":"XCMG Excavator demonstra compromisso com servi\u00e7os de alto valor e fabrica\u00e7\u00e3o inteligente no &#8220;Apprentice Experience Day&#8221;"},"content":{"rendered":"<p><b>PR NEWSWIRE<\/b><\/p>\n<div class=\"xn-content\">\n<span class=\"legendSpanClass\">XUZHOU, <span class=\"xn-location\">China<\/span><\/span>, <span class=\"legendSpanClass\">22 de novembro de 2023<\/span> \/PRNewswire\/ &#8212; A XCMG Excavator (&#8220;a Empresa&#8221;), l\u00edder mundial no setor de m\u00e1quinas de constru\u00e7\u00e3o, est\u00e1 dedicada a potencializar o sucesso do cliente. Para reafirmar esta miss\u00e3o, a Empresa organizou recentemente a oitava temporada do programa XCMG Excavator Apprentice com o tema &#8220;XCMG Future Creator&#8221;, lan\u00e7ando um evento &#8220;Experience Day&#8221;, onde aprendizes de todo o mundo obtiveram informa\u00e7\u00f5es aprofundadas sobre os amplos servi\u00e7os oferecidos ao longo do ciclo de vida do produto.<\/p>\n<div class=\"PRN_ImbeddedAssetReference\" id=\"DivAssetPlaceHolder4795\">\n<a href=\"https:\/\/mma.prnewswire.com\/media\/2283489\/image.html\" target=\"_blank\" rel=\"nofollow noopener\"><img decoding=\"async\" src=\"https:\/\/mma.prnewswire.com\/media\/2283489\/image.jpg\" \/><\/a><\/p>\n<\/div>\n<p><b>Explora\u00e7\u00e3o da fabrica\u00e7\u00e3o inteligente<\/b><\/p>\n<p>Como primeira parte do &#8220;Apprentice Experience Day&#8221; (Dia da experi\u00eancia do aprendiz), os aprendizes embarcaram em uma jornada cativante pelo sal\u00e3o de exposi\u00e7\u00f5es da XCMG Excavator e pela linha de produ\u00e7\u00e3o inteligente de \u00faltima gera\u00e7\u00e3o, mergulhando nas complexidades da fabrica\u00e7\u00e3o de escavadeiras. Um destaque do evento foi a introdu\u00e7\u00e3o de &#8220;Servi\u00e7os Inteligentes&#8221;, que tem foco em aperfei\u00e7oar as experi\u00eancias digitais dos clientes mediante uma plataforma de informa\u00e7\u00f5es de servi\u00e7os multin\u00edvel que abrange f\u00e1bricas, agentes e clientes.<\/p>\n<p>Orientados por anfitri\u00f5es experientes, os aprendizes foram apresentados \u00e0s plataformas de servi\u00e7os inteligentes dentro do sal\u00e3o de exposi\u00e7\u00f5es. A plataforma de comando em tempo real, a plataforma de aplicativos remotos de IoT e o Mine Management Master apresentaram uma plataforma de informa\u00e7\u00f5es de servi\u00e7o completa, multin\u00edvel e abrangente. A inspiradora terceira oficina inteligente contou com quatro linhas de soldagem flex\u00edveis e inteligentes, incluindo a primeira linha de montagem avan\u00e7ada de escavadeiras sobre rodas inteligentes do mundo.<\/p>\n<p>A linha de montagem apresentou inova\u00e7\u00e3o revolucion\u00e1ria aos aprendizes, com seu giro online totalmente automatizado do chassi da escavadeira sobre rodas, ao obter um giro inteligente e n\u00e3o tripulado e intensificar significativamente a efici\u00eancia operacional. A oficina tamb\u00e9m contou com o primeiro rob\u00f4 inteligente de detec\u00e7\u00e3o de costura de soldagem online do setor e o centro de controle de opera\u00e7\u00f5es digitais Welding Line Intelligent Manufacturing 4.0, fornecendo monitoramento em tempo real, registro autom\u00e1tico e alertas de anomalias.<\/p>\n<p><b>Experi\u00eancias simuladas<\/b><\/p>\n<p>Na segunda parte do &#8220;Apprentice Experience Day&#8221;, os aprendizes participaram de uma s\u00e9rie de experi\u00eancias simuladas para obter uma compreens\u00e3o plena dos produtos, estrat\u00e9gias de marketing e servi\u00e7os p\u00f3s-venda da XCMG Excavator. Na fase simulada de experi\u00eancias do cliente, assumiram o papel de potenciais compradores e receberam apresenta\u00e7\u00f5es detalhadas sobre o desempenho dos produtos, bem como aplica\u00e7\u00f5es de mercado da equipe de marketing da XCMG Excavator.<\/p>\n<p>Depois disto, os aprendizes vivenciaram a simula\u00e7\u00e3o do servi\u00e7o p\u00f3s-venda, onde foram orientados pela equipe dedicada do servi\u00e7os p\u00f3s-venda por meio de requisitos de servi\u00e7o e do processo de manuten\u00e7\u00e3o. A plataforma de servi\u00e7o inteligente XCMG e-Repair ocupou o centro das aten\u00e7\u00f5es, ao demonstrar o compromisso da empresa com servi\u00e7os p\u00f3s-venda eficientes e uma cadeia de fornecimento de pe\u00e7as de reposi\u00e7\u00e3o perfeitamente integrada.<\/p>\n<p>Os aprendizes elogiaram muito a plataforma digital de atendimento ao cliente e o mecanismo de resposta r\u00e1pida da XCMG Excavator, impressionados com sua capacidade de satisfazer e resolver prontamente as necessidades dos clientes.<\/p>\n<p>Em geral, o &#8220;Apprentice Experience Day&#8221; da XCMG Excavator ofereceu aos participantes uma compreens\u00e3o total da dedica\u00e7\u00e3o da empresa aos &#8220;servi\u00e7os de alto valor durante todo o ciclo de vida&#8221; e destacou a inova\u00e7\u00e3o da XCMG Excavator, o compromisso com a satisfa\u00e7\u00e3o do cliente e a cultura vibrante da empresa.<\/p>\n<p>Foto &#8211; <a href=\"https:\/\/mma.prnewswire.com\/media\/2283489\/image.jpg\" target=\"_blank\" rel=\"nofollow noopener\">https:\/\/mma.prnewswire.com\/media\/2283489\/image.jpg<\/a><\/p>\n<div class=\"PRN_ImbeddedAssetReference\" id=\"DivAssetPlaceHolder0\"><\/div>\n<p>FONTE  XCMG Excavator<\/p>\n<\/div>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/rt.prnewswire.com\/rt.gif?NewsItemId=PT75612&amp;Transmission_Id=202311221735PR_NEWS_LATAM____PT75612&amp;DateId=20231122\" style=\"border:0px;width:1px;height:1px\" \/><\/p>\n<p>A <b>OESP<\/b> n\u00e3o \u00e9(s\u00e3o) respons\u00e1vel(is) por erros, incorre\u00e7\u00f5es, atrasos ou quaisquer decis\u00f5es tomadas por seus clientes com base nos Conte\u00fados ora disponibilizados, bem como tais Conte\u00fados n\u00e3o representam a opini\u00e3o da <b>OESP<\/b> e s\u00e3o de inteira responsabilidade da <b>PR Newswire Ltda<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"PR NEWSWIRE XUZHOU, China, 22 de novembro de 2023 \/PRNewswire\/ &#8212; A XCMG Excavator (&#8220;a Empresa&#8221;), l\u00edder mundial no setor de m\u00e1quinas de constru\u00e7\u00e3o, est\u00e1 dedicada a potencializar","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[28],"tags":[],"class_list":["post-80510","post","type-post","status-publish","format-standard","hentry","category-prnewsbrasil"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>XCMG Excavator demonstra compromisso com servi\u00e7os de alto valor e fabrica\u00e7\u00e3o inteligente no &quot;Apprentice Experience Day&quot; - Ag\u00eancia de Comunica\u00e7\u00e3o<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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